Frequently Asked Questions
Everything you need to know about your DEMI+CO shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International orders may take 7-14 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Are your jewelry pieces hypoallergenic?
Yes, we prioritize quality materials. Most of our collections are crafted from high-grade stainless steel, copper, or sterling silver, designed to be skin-friendly and lead/nickel free.
How should I care for my DEMI+CO jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Wipe gently with a soft cloth after use and store in a cool, dry place.
Do you offer gift wrapping?
Every DEMI+CO order arrives in our signature branded packaging. We also offer premium gift wrapping options at checkout for those extra special occasions.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.